Terms of Service

Last updated: 26 October 2026

1. About Pingo

These Terms of Service ("Terms") govern the use of Pingo's software and services by clubs and other business customers.

Pingo ("we", "our", or "us") is a business registered in Amsterdam, Netherlands.

By subscribing to or using Pingo on behalf of a club, you confirm that you are authorized to represent that club and agree to these Terms.

2. Our Services

Pingo provides software that helps sports clubs communicate with players, find games and courts, and automate club activities through messaging platforms such as WhatsApp and Telegram.

Available features depend on the selected service, supported integrations, and club configuration.

We may update and improve our services over time. We will provide reasonable notice of changes that materially affect paid functionality.

3. Club Responsibilities

Clubs are responsible for:

• Providing accurate club information and keeping it up to date.
• Ensuring that administrators are authorized to manage the club's account.
• Having permission to connect messaging accounts, groups, and external services.
• Informing players about relevant automated processing and communication.
• Complying with applicable laws and third-party platform requirements.

Clubs must not use Pingo for spam, unlawful communications, unauthorized access, or other abusive activities.

Pingo may suspend access where necessary to prevent misuse, security risks, or material violations of these Terms.

4. Subscriptions and Payments

Pingo subscriptions are billed monthly at the rates displayed during signup or separately agreed with the club.

The final subscription price, applicable taxes, and payment arrangements are presented before a paid subscription begins.

Creating or configuring a club account does not itself start a paid subscription. Billing begins when the club explicitly activates its paid subscription.

Where Pingo offers a free trial, its duration and conditions will be communicated during signup. A trial does not automatically create a paid subscription without the club's agreement.

Third-party charges, including applicable Meta WhatsApp Business Platform messaging fees, are not included in Pingo's subscription price and are paid separately under the applicable billing arrangements.

Pingo may change its prices with at least 30 days' notice to affected subscribers. Changes will not apply during an already-paid subscription period.

5. Cancellation

Clubs may cancel their subscription at any time.

Cancellation takes effect at the end of the current monthly billing period. The club retains access to its paid services until that period ends.

No further subscription charges will be made after cancellation takes effect.

Payments for an already-started billing period are non-refundable, except where required by law.

Pingo may suspend or terminate service for material violations of these Terms or continued non-payment, with reasonable notice where practicable.

6. Third-Party Platforms and AI

Pingo relies on third-party services, including WhatsApp, Telegram, Playtomic, and cloud infrastructure providers.

Changes, restrictions, outages, or discontinuation of these services may affect Pingo's functionality.

Pingo uses artificial intelligence to process requests and provide recommendations. AI-generated responses may occasionally be inaccurate or incomplete.

Pingo does not guarantee that recommendations will result in bookings, completed matches, or particular commercial outcomes.

Bookings and payments handled by third-party platforms remain subject to those platforms' terms.

7. Privacy and Data Protection

Personal data is handled in accordance with our Privacy Policy.

Where Pingo processes personal data on behalf of a club, the parties will enter into a Data Processing Agreement where required by applicable law.

Clubs remain responsible for their own data protection obligations when using Pingo.

8. Intellectual Property

Pingo retains ownership of its software, technology, branding, and related intellectual property.

Customers receive a limited, non-exclusive right to use the subscribed services for their authorized business activities.

Clubs retain ownership of their own content, information, and branding.

9. Service Availability and Liability

Pingo aims to provide a reliable service but does not guarantee uninterrupted or error-free operation.

To the extent permitted by law, Pingo is not liable for indirect or consequential losses, including lost profits or business opportunities.

Pingo's total contractual liability is limited to the equivalent of 12 months of subscription fees at the customer's applicable monthly rate.

These limitations do not apply to fraud, intentional misconduct, or liabilities that cannot legally be limited.

10. Governing Law

These Terms are governed by Dutch law.

The parties will first attempt to resolve disputes through reasonable discussion. Unresolved disputes will be submitted to the competent courts in Amsterdam, Netherlands, unless mandatory law requires otherwise.

11. Changes and Contact

Pingo may update these Terms when necessary to reflect changes in its services or legal requirements.

Material changes affecting existing subscriptions will be communicated in advance.

For questions about these Terms, contact:

Pingo Email: hello@pingo.fit Website: https://pingo.fit